{"componentChunkName":"component---src-templates-documentation-js","path":"/docs/get-started/contacting-common-room-support/","result":{"data":{"doc":{"_type":"documentation","_id":"af420357-39ca-4ee3-a749-4c5233b5a303","id":"-22e8465c-4f6b-5576-b0c8-a21f308bea19","_updatedAt":"2026-07-24T01:00:09Z","_createdAt":"2026-07-23T18:26:11Z","menu":"get-started","menuParent":null,"categories":[],"title":"Contacting Common Room Support","menuTitle":"Contacting Common Room Support","slug":{"current":"contacting-common-room-support"},"status":"published","_rawExcerpt":[{"style":"normal","_key":"73bf2984e405","markDefs":[],"children":[{"_type":"span","marks":[],"text":"Get help fast from Common Room Support — submit a ticket through the Support Portal or by email, and track every request in one place.","_key":"e0d6476bf02f"}],"_type":"block"}],"_rawBody":[{"children":[{"text":"Need help from Common Room? 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ticket."}],"level":1},{"level":1,"_type":"block","style":"normal","_key":"c2dc9ca93910","listItem":"bullet","markDefs":[],"children":[{"text":"First time?","_key":"7b8f5377e053","_type":"span","marks":["strong"]},{"marks":[],"text":" Sign up with the same email you've used with Common Room before, so your ticket history links to your account.","_key":"17925e9afcfe","_type":"span"}]},{"style":"h2","_key":"ec7fb0303e8b","markDefs":[],"children":[{"_key":"d6993bc4f25d","_type":"span","marks":["strong"],"text":"How do I contact Common Room Support?"}],"_type":"block"},{"_key":"8111e55bb655","markDefs":[],"children":[{"text":"Support Portal (recommended)","_key":"42fc16bc0256","_type":"span","marks":["strong"]}],"_type":"block","style":"h3"},{"markDefs":[{"_type":"link","href":"https://commonroomsupport.zendesk.com","_key":"4a11db26b15d"}],"children":[{"text":"The fastest way to get help is through the ","_key":"042bbe666446","_type":"span","marks":[]},{"text":"Common Room Support Portal","_key":"72112cc3bb0a","_type":"span","marks":["4a11db26b15d"]},{"text":".","_key":"cb739c119857","_type":"span","marks":[]}],"_type":"block","style":"normal","_key":"35b3ae1d8816"},{"markDefs":[],"children":[{"text":"From the portal, you can:","_key":"9fd4b1f9f84f","_type":"span","marks":[]}],"_type":"block","style":"normal","_key":"14d81862bcfc"},{"_key":"a6ce943a5f7b","listItem":"bullet","markDefs":[],"children":[{"_type":"span","marks":[],"text":"Submit a new support request","_key":"e223265a582c"}],"level":1,"_type":"block","style":"normal"},{"markDefs":[],"children":[{"_type":"span","marks":[],"text":"View all of your organization's open and closed tickets","_key":"02d1b17d4fea"}],"level":1,"_type":"block","style":"normal","_key":"5111620240b3","listItem":"bullet"},{"level":1,"_type":"block","style":"normal","_key":"b7ffd466b40d","listItem":"bullet","markDefs":[],"children":[{"_key":"bb8ca0539276","_type":"span","marks":[],"text":"Track the status of your requests"}]},{"markDefs":[],"children":[{"marks":[],"text":"Reply directly to our team and receive updates in one place","_key":"d9c1f014de12","_type":"span"}],"level":1,"_type":"block","style":"normal","_key":"af03446b5fe2","listItem":"bullet"},{"_type":"block","style":"normal","_key":"1cbb3eb0c974","markDefs":[],"children":[{"marks":[],"text":"If you're an existing customer, bookmark the Support Portal for future requests.","_key":"647eb1b1d2ba","_type":"span"}]},{"style":"h3","_key":"b4590728fb2e","markDefs":[],"children":[{"marks":["strong"],"text":"How do I create a Support Portal account for the first time?","_key":"d18a112b9222","_type":"span"}],"_type":"block"},{"_type":"block","style":"normal","_key":"0c68ec1cbcc8","listItem":"number","markDefs":[{"_type":"link","href":"https://commonroomsupport.zendesk.com","_key":"34e053b076bc"}],"children":[{"text":"Go to the ","_key":"5784ba377401","_type":"span","marks":[]},{"text":"Common Room Support 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