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However, Slack doesn’t surface this information to Common Room until the user accepts the invite. Even when a Slack user joins, if they’re dormant and not posting, they won't appear in Common Room.","_key":"f5e187d110f90","_type":"span","marks":[]}],"_type":"block"}],"_type":"infoBox"},{"children":[{"marks":[],"text":"Import History","_key":"9403f9bfeb7f0","_type":"span"}],"_type":"block","style":"h3","_key":"67a65ee822b7","markDefs":[]},{"_type":"block","style":"normal","_key":"c003e8428bcc","markDefs":[],"children":[{"_key":"95a18a6e946b0","_type":"span","marks":[],"text":"Common Room will import the last 30 days of workspace activity. If you update the configuration, these changes are only forward-looking. 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For shared channels, we support any Slack connect channel that is owned by your organization (none that are connected to your Slack workspace that are owned by someone outside of your organization)."}],"_type":"block"},{"children":[{"_type":"span","marks":[],"text":"Does joining on Slack get counted as an Activity for the \"last active\" field?","_key":"2ca6fa7c1bb90"}],"_type":"block","style":"h3","_key":"09c71c4f7968","markDefs":[]},{"markDefs":[{"_key":"da484b2a6f5a","openTab":true,"reference":{"_id":"1073746b-82d6-4291-90c6-88c32497abf3","_type":"documentation","_rev":"tle419bzR4Zp5ODedOJL3i","_createdAt":"2024-06-18T11:07:11Z","_updatedAt":"2026-09-23T17:54:28Z","_system":{"base":{"rev":"Xjk5QyV4XVy5O3M1vpkjx2","id":"1073746b-82d6-4291-90c6-88c32497abf3"}},"title":"Contact Initiated Activity","menuTitle":"Contact Initiated","orderRank":"0|1001q0:","status":"published","body":[{"_key":"a0a9a9598cb0","markDefs":[],"children":[{"text":"Overview","_key":"96df7c4714230","_type":"span","marks":[]}],"_type":"block","style":"h2"},{"_key":"c7af332422d0","markDefs":[],"children":[{"text":"Common Room provides precise insights about Contact engagement in your room by differentiating between activities that are ","_key":"4eb69a81c1950","_type":"span","marks":[]},{"marks":["strong"],"text":"Contact initiated","_key":"4eb69a81c1951","_type":"span"},{"marks":[],"text":" and those that are ","_key":"4eb69a81c1952","_type":"span"},{"marks":["strong"],"text":"received by Contacts","_key":"4eb69a81c1953","_type":"span"},{"_key":"4eb69a81c1954","_type":"span","marks":[],"text":". We make this distinction because activities taken by a Contact are better indicators of intent and provide more actionable data for you to use."}],"_type":"block","style":"normal"},{"_type":"infoBox","style":"info","_key":"05489044e80f","body":[{"markDefs":[],"children":[{"marks":[],"text":"Activities that are received by Contacts — like when someone receives a marketing email — can skew metrics and make it difficult to gauge genuine Contact engagement.","_key":"af7810c65ee80","_type":"span"}],"_type":"block","style":"normal","_key":"ccfe4f53c487"}]},{"style":"normal","_key":"cf31cd5b1a13","markDefs":[{"_type":"link","href":"https://www.notion.so/Member-initiated-activity-2296bd7e1c33418281e203c89c74dd47?pvs=21","_key":"f4448acea706","openTab":true}],"children":[{"_type":"span","marks":[],"text":"This means that by default, Common Room uses Contact initiated activities wherever activity can be displayed (although you can still manually see activities received by Contacts ","_key":"3b6dc053cea20"},{"marks":["f4448acea706"],"text":"in some cases","_key":"3b6dc053cea21","_type":"span"},{"_type":"span","marks":[],"text":").","_key":"3b6dc053cea22"}],"_type":"block"},{"style":"normal","_key":"c0a63d9218a8","markDefs":[],"children":[{"_key":"55dc252c15960","_type":"span","marks":[],"text":"Below is an overview of the various ways that Contact initiated activity is used in Common Room.\n"}],"_type":"block"},{"markDefs":[],"children":[{"_type":"span","marks":[],"text":"How Contact Initiated Activity is Used","_key":"c34483b27b7d0"}],"_type":"block","style":"h2","_key":"5598d9824752"},{"_key":"ccffe2a7598d","markDefs":[],"children":[{"text":"Contacts","_key":"185505c197ad0","_type":"span","marks":[]}],"_type":"block","style":"h3"},{"markDefs":[],"children":[{"_type":"span","marks":[],"text":"The most recent Contact activity that’s displayed uses Contact initiated activity by default.","_key":"7989f74e15e50"}],"_type":"block","style":"normal","_key":"b8c4dd5e8963"},{"_key":"cad438825527","markDefs":[],"children":[{"_type":"span","marks":[],"text":"When you look at a Contact's profile or their activity, only data that comes from Contact initiated activity will be used by default. This default is used across various fields and data points in Contact profiles and activity.\n","_key":"43e20afa455d0"}],"_type":"block","style":"normal"},{"_type":"block","style":"h3","_key":"065fb9592b0a","markDefs":[],"children":[{"_type":"span","marks":[],"text":"Fields","_key":"e2fa8299c21a0"}]},{"children":[{"_type":"span","marks":[],"text":"Fields are properties you can track on Contact or Organization profiles. 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These signals can be selected from the Signals menu to add them back to your report.","_key":"03036fa326550","_type":"span"}],"_type":"block"},{"style":"info","_key":"afcf5a780f95","body":[{"style":"normal","_key":"569936289a77","markDefs":[{"reference":{"_ref":"8d9f2cd7-d825-445b-b7d9-f2315c36fecb","_type":"reference"},"_type":"link","_key":"ffecba499d4a"}],"children":[{"_type":"span","marks":[],"text":"If you’d like to create reports that include these types of signals by default, ","_key":"414aabbb8b8b0"},{"_key":"414aabbb8b8b1","_type":"span","marks":["ffecba499d4a"],"text":"click here"},{"_type":"span","marks":[],"text":" to learn how to save reports.","_key":"414aabbb8b8b2"}],"_type":"block"}],"_type":"infoBox"},{"style":"h3","_key":"6f3632ac4027","markDefs":[],"children":[{"marks":[],"text":"CRM and data exports","_key":"3091c57062af0","_type":"span"}],"_type":"block"},{"markDefs":[],"children":[{"marks":[],"text":"Our CRM widgets, fields synced to CRM signals, and data exports use Contact initiated activity by default.","_key":"b26de367616c0","_type":"span"}],"_type":"block","style":"normal","_key":"bb54c7d7129d"},{"markDefs":[],"children":[{"text":"","_key":"77fab887355f","_type":"span","marks":[]}],"_type":"block","style":"normal","_key":"f185b205d460"},{"_type":"table","_key":"86400e531dc4","rows":[{"_type":"tableRow","_key":"dffa5f81-8b1e-4727-b5e6-80a287183650","cells":["Surface","Contact Activity"]},{"cells":["{Hubspot widget}[/docs/signals/business-integrations/hubspot/]","In Contact and organization profiles, the Common Room widget will show First Active, Last Active, and any associated signals based on Contact initiated activities."],"_type":"tableRow","_key":"0f528bdf-4799-4129-864f-568cf0445e2e"},{"_key":"384ee06c-5c76-4c92-b621-91aac8246060","cells":["{Salesforce widget}[/docs/signals/business-integrations/salesforce-managed-package/salesforce-widget/]","In Contact and organization profiles, the Common Room widget will show First Active and Last Active. 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But to ultimately scale and drive business value, companies require another layer in their "},{"_key":"ebda6dcc6b9c1","_type":"span","marks":["48a59eeaaa1c"],"text":"community technology stack"},{"_key":"ebda6dcc6b9c2","_type":"span","marks":[],"text":" - intelligence.\n\nIn this blog, we’ll dive into how integrating Common Room with Slack and Discord offers you greater insight into your members, allow you to save time with automated outreach, and report on the health of your community.\n\nIf you’re still deciding between "},{"_key":"848e38e55f6f1","_type":"span","marks":["fb5417d121cb"],"text":"Slack vs. Discord"},{"_key":"848e38e55f6f2","_type":"span","marks":[],"text":" as your community channel, check our post on the Common Room blog."}],"markDefs":[{"_key":"40b2c4aecc77","_type":"link","href":"https://slack.com/"},{"_key":"27a43b752678","_type":"link","href":"https://discord.com/"},{"_key":"48a59eeaaa1c","_type":"link","href":"https://www.commonroom.io/blog/building-your-community-technology-stack/"},{"_key":"fb5417d121cb","_type":"link","href":"https://www.commonroom.io/blog/discord-vs-slack-vs-discourse-as-your-community-channel/"}],"style":"normal"},{"_key":"7718b0a04632","_type":"block","children":[{"_key":"71b9c9d74f9a0","_type":"span","marks":[],"text":"Community intelligence with Common Room"}],"markDefs":[],"style":"h3"},{"_key":"c9ba5df8bbf6","_type":"block","children":[{"_key":"c0ed926c3cc60","_type":"span","marks":[],"text":"Common Room supercharges Slack and Discord online communities by adding intelligence via its powerful data enrichment, automation, and reporting capabilities. \n\nWhen you engage with your community on Slack or Discord, Common Room is able to surface actionable insights like trending topics, posts without replies, posts that contain useful content, member sentiment, member impact, and more. \n\nOnce you integrate more of the platforms your community engages on, like Twitter, LinkedIn, Meetup, Discourse, GitHub, or YouTube, you can gain even deeper insight into what’s important to your members and how to grow your community.\n\nImagine being able to understand which organizations your members work for, how active your members are, how much they’re contributing, what their sentiment about your organization is, and how that’s changed over time. \n\nWhat if you could automate onboarding flows, member surveys, and check-in messaging to save you and your team time and effort?\n\nWith Common Room, you can do all of that today. 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This takes an incredible amount of time and often still falls short.\n\nCommon Room offers native integrations with Slack and Discord. We’ll use Slack as an example. After integrating Slack and Common Room, you can filter members by Slack as a source. From that filtered view, you can view members’ profiles to see their role, what company they work for, their email and other usernames across community channels, how much they’re contributing to your community, and where they’re most active.\n"}],"markDefs":[],"style":"normal"},{"_key":"0b099b64b1ce","_type":"mainImage","alt":"Supercharge your Slack and Discord communities by integrating with Common Room - powerful data enrichment and insights","asset":{"_ref":"image-fecda7f39d48aab3ef31f835c8e3ccb13d1bce47-1300x844-png","_type":"reference"}},{"_key":"f95535752c1f","_type":"block","children":[{"_key":"75857bcbb9b8","_type":"span","marks":[],"text":"\nAchieving this degree of insight is as simple as a few clicks. No complex tools, no spreadsheets, and no manual tracking. Just some easy-to-use native integrations and lots of great community insights at your fingertips.\n\nNow that you’ve got a more resolute understanding of who your community members are, let's see how you can more effectively scale your community and your team’s impact by automating tasks with Workflows."}],"markDefs":[],"style":"normal"},{"_key":"dc3acac0bc4d","_type":"block","children":[{"_key":"59fc85ca0224","_type":"span","marks":[],"text":"Automation with Workflows"}],"markDefs":[],"style":"h3"},{"_key":"93b34478e7c5","_type":"block","children":[{"_key":"54a25fa378b9","_type":"span","marks":[],"text":"Keeping up with a growing online community (and in-person!) can be challenging. \n\nPlanning future events and hosting current ones, community research, working with internal teams on community initiatives, managing team members, daily posting across multiple channels. The list goes on and on! On top of it all, you need to find time to welcome, onboard, and check in with every new member on Slack and Discord.\n\nDon’t worry, you simply need to automate those tasks to make it all work!\n\nCommon Room allows you to quickly set up "},{"_key":"1770bac5116d1","_type":"span","marks":["68a33d967409"],"text":"automated Workflows"},{"_key":"1770bac5116d2","_type":"span","marks":[],"text":" for your Slack community. Our Slack integration lets you save time and stay on top of some of the most important community tasks at scale.\n\nIn the case of welcoming and onboarding new members, you can create an Onboarding Journey Workflow that allows you to send a custom message to members when they join your Slack community. 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And now we’ll find ourselves creating our first workflow!"}],"markDefs":[],"style":"normal"},{"_key":"d5e85c57512f","_type":"mainImage","asset":{"_ref":"image-ea7088b8365315d7e18a6f27c3357802b4e911a9-1526x828-png","_type":"reference"}},{"_key":"c5ebaf32ba6c","_type":"block","children":[{"_key":"ff6660c66cd30","_type":"span","marks":[],"text":"You’ll be taken to a workflow canvas with a pre-built onboarding journey workflow."}],"markDefs":[],"style":"normal"},{"_key":"0ad4fefad848","_type":"block","children":[{"_key":"a413e20385210","_type":"span","marks":[],"text":"The first thing we’ll do is confirm we’re connected to the right Slack workspace and choose the duration of our wait step before sending our welcome message."}],"markDefs":[],"style":"normal"},{"_key":"5d72c5d198a1","_type":"block","children":[{"_key":"233889a398930","_type":"span","marks":[],"text":"In our Uncommon community, we wait 30 minutes (this is the default) before we send a message to our new members. You can choose what the right number is for you. In minutes, days, or months (maybe don’t wait months to welcome your new members, though 😜)."}],"markDefs":[],"style":"normal"},{"_key":"e0f715f32c06","_type":"mainImage","asset":{"_ref":"image-b96757d21b41b2a31daf5c7b9d7c4e25add12094-744x488-png","_type":"reference"},"caption":"Select a wait duration to send a welcome message"},{"_key":"6997e1b58144","_type":"workflowReference","workflow":{"_ref":"508bf203-a59e-4cad-9e04-14e2b2dcde90","_type":"reference"}},{"_key":"b5d19a12a552","_type":"anchor","label":"Step 3: Send messages (optional)"},{"_key":"3b88b0b51d16","_type":"block","children":[{"_key":"d3bdfba93fcc","_type":"span","marks":[],"text":"Step 3 (optional): Send personalized messages based on member traits"}],"markDefs":[],"style":"h3"},{"_key":"d7b66b5a82d3","_type":"block","children":[{"_key":"185b5c2beb6a0","_type":"span","marks":[],"text":"As you scroll to the next section in the workflow, you’ll see an area titled "},{"_key":"185b5c2beb6a1","_type":"span","marks":["strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong"],"text":"Continue if specific filters apply"},{"_key":"185b5c2beb6a2","_type":"span","marks":[],"text":"."}],"markDefs":[],"style":"normal"},{"_key":"27b431c616fa","_type":"block","children":[{"_key":"a5c2125a9e0e0","_type":"span","marks":[],"text":"This is a small section, but it’s mighty. 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"},{"_key":"edad3ad47ca41","_type":"span","marks":["em"],"text":"Blue means on, and grey means off."}],"markDefs":[],"style":"normal"},{"_key":"89c28f3e8f0d","_type":"anchor","label":"Step 4: Schedule messages (optional)"},{"_key":"7d54212be9e8","_type":"block","children":[{"_key":"407fe5fb93bb0","_type":"span","marks":[],"text":"Step 4 (optional): Set working hours for message sends"}],"markDefs":[],"style":"h3"},{"_key":"2fd55a9ceba6","_type":"block","children":[{"_key":"6738d9f4fed90","_type":"span","marks":[],"text":"As we move down the logic tree, there’s an option to "},{"_key":"6738d9f4fed91","_type":"span","marks":["strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong","strong"],"text":"Wait for working hours"},{"_key":"6738d9f4fed92","_type":"span","marks":[],"text":". This is an especially helpful option for expectation setting. 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What’s our strategy for identifying purchasing intent?"}],"markDefs":[],"style":"normal"},{"_key":"b27de560a4b5","_type":"block","children":[{"_key":"94ce6daffb790","_type":"span","marks":[],"text":"If you’re leading go-to-market or growth, you’re probably getting asked questions like this in all directions. You may have tried some of the 3rd-party intent vendors out there (we won’t call them out by name) and found that the results left much to be desired."}],"markDefs":[],"style":"normal"},{"_key":"1cdb08ba887e","_type":"block","children":[{"_key":"ba5ac53184a10","_type":"span","marks":["em"],"text":"Sound like you?"},{"_key":"ba5ac53184a11","_type":"span","marks":[],"text":" If so, you’re in the right place. This playbook will give you a concrete starting point to alert your sales team when high-profile accounts "},{"_key":"ba5ac53184a12","_type":"span","marks":["em"],"text":"AND"},{"_key":"ba5ac53184a13","_type":"span","marks":[],"text":" prospects engage in high-intent purchasing behaviors."}],"markDefs":[],"style":"normal"},{"_key":"80b8c7878ea4","_type":"block","children":[{"_key":"088b86af98ce0","_type":"span","marks":[],"text":"Actionable ‘buyer intent’ alerts for your sales team"}],"markDefs":[],"style":"h3"},{"_key":"737c7e6f941d","_type":"block","children":[{"_key":"4b9817d02ff20","_type":"span","marks":[],"text":"The terms \"intent-based marketing\" and \"intent-based sales\" have been floating around for quite some time. At a high level, the approach makes a lot of sense. With limited resources, your sellers should focus on accounts giving off the right buying signs. However, the challenge is extracting signals from the noise and surfacing intent that's actionable and effective."}],"markDefs":[],"style":"normal"},{"_key":"3d88649a3b1e","_type":"block","children":[{"_key":"cf4f81c124f00","_type":"span","marks":[],"text":"For the most part, traditional intent signals suffer from being too company-centric and weak in context. Yes, it's interesting to know that “Fortune X” company “ABC Corp.” is showing buying intent. "},{"_key":"cf4f81c124f01","_type":"span","marks":["em"],"text":"But how should a sales rep take action based on that information alone? Who should the rep reach out to? On which platforms? And in response to which specific behaviors or comments?"}],"markDefs":[],"style":"normal"},{"_key":"638e6369ba65","_type":"block","children":[{"_key":"54ba1bedd3a60","_type":"span","marks":[],"text":"Sales teams would be far more likely to take action (and be successful when taking action) if the intent signals we're both meaningful "},{"_key":"54ba1bedd3a61","_type":"span","marks":["em"],"text":"AND"},{"_key":"54ba1bedd3a62","_type":"span","marks":[],"text":" connected to the identity of the person showing intent."}],"markDefs":[],"style":"normal"},{"_key":"cdf2602bae75","_type":"block","children":[{"_key":"75774371eac20","_type":"span","marks":[],"text":"In this playbook, we’ll show you how to do just that!"}],"markDefs":[],"style":"normal"},{"_key":"7623a54496d2","_type":"block","children":[{"_key":"1e85c2faa854","_type":"span","marks":["strong"],"text":"What you’ll need"}],"markDefs":[],"style":"normal"},{"_key":"ecb0af1945ab","_type":"block","children":[{"_key":"c55afec48d53","_type":"span","marks":[],"text":"Common Room — this is what we’ll use to ingest buyer intent activity ("},{"_key":"8b2e0657c9dc","_type":"span","marks":["50d00defdc8e"],"text":"Sign-up for free"},{"_key":"0a5f57cba6de","_type":"span","marks":[],"text":" to follow along)."}],"markDefs":[{"_key":"50d00defdc8e","_type":"link","href":"https://commonroom.io/signup"}],"style":"callout"},{"_key":"e083b699eece","_type":"block","children":[{"_key":"fd1a92f1a4a0","_type":"span","marks":[],"text":"Identify channels where you are most likely to pull in the type of intent you’d like to surface. In this example, we’ll use Slack, GitHub, LinkedIn, Twitter, and Discourse."}],"markDefs":[],"style":"callout"},{"_key":"b80d7f7eb370","_type":"anchor","label":"Step 1: Connect sources"},{"_key":"5a14127e3786","_type":"block","children":[{"_key":"c33449ab13ec0","_type":"span","marks":[],"text":"Step 1: Connect sources where your target audience is active"}],"markDefs":[],"style":"h3"},{"_key":"65bf2c3f2b89","_type":"block","children":[{"_key":"f5f5bf11189f0","_type":"span","marks":[],"text":"For this playbook, let's imagine we operate a commercial SaaS business associated with a large open-source project."}],"markDefs":[],"style":"normal"},{"_key":"918c337a47fb","_type":"block","children":[{"_key":"52d1a5d127440","_type":"span","marks":[],"text":"We have a healthy open-source community of developers, where activities, discussions, and key actions cut across channels like GitHub, Discourse, LinkedIn, Twitter, Slack, Stack Overflow, etc."}],"markDefs":[],"style":"normal"},{"_key":"8397ae761ed2","_type":"block","children":[{"_key":"0217e3e8687c0","_type":"span","marks":[],"text":"To start, we'll want to connect to the above sources using Common Room."}],"markDefs":[],"style":"normal"},{"_key":"743032965530","_type":"block","children":[{"_key":"214ab356f30a0","_type":"span","marks":[],"text":"For this use case, we'll identify buyer intent based on meaningful activity — comments, replies, commits, searches — across these channels. Let's start by connecting the sources where we'd most expect people to ask or discuss the price of our commercial offering or a proof of concept."}],"markDefs":[],"style":"normal"},{"_key":"3834d90f0387","_type":"block","children":[{"_key":"86a32acc00b40","_type":"span","marks":[],"text":"We can start by connecting our community Slack."}],"markDefs":[],"style":"normal"},{"_key":"4dab036a3121","_type":"mainImage","asset":{"_ref":"image-2a7a95476bcc45bbef34a538302a7f32a9cd4aa6-1322x904-png","_type":"reference"}},{"_key":"b16be6dfb2ce","_type":"block","children":[{"_key":"dd4b2c03df510","_type":"span","marks":["strong"],"text":"Note:"},{"_key":"dd4b2c03df511","_type":"span","marks":[],"text":" To connect to Slack, you'll need to be a Slack admin, or you'll need to get permission from your internal admin."}],"markDefs":[],"style":"callout"},{"_key":"dca042a125b7","_type":"block","children":[{"_key":"8bf5dba1efab0","_type":"span","marks":[],"text":"We’ll click "},{"_key":"15314b37a5d3","_type":"span","marks":["strong"],"text":"Connect Slack"},{"_key":"0b7f91635288","_type":"span","marks":[],"text":" and be presented with two check boxes confirming that we’ve got permission and understand the limits associated with Slack applications."}],"markDefs":[],"style":"normal"},{"_key":"976b8ca48656","_type":"mainImage","asset":{"_ref":"image-0b27a61d5a68b080320a30a53684c0722996d789-2932x1832-png","_type":"reference"},"caption":"Connect and authenticate with Slack"},{"_key":"bc3125ab90fa","_type":"block","children":[{"_key":"146a51e326330","_type":"span","marks":[],"text":"We’ll check the boxes and "},{"_key":"39a3e944bc85","_type":"span","marks":["strong"],"text":"Authenticate Slack"},{"_key":"0d593536f33e","_type":"span","marks":[],"text":". After a few minutes, activity from Slack will begin to populate in Common Room."}],"markDefs":[],"style":"normal"},{"_key":"d05ad8819c11","_type":"block","children":[{"_key":"a1d5623cd1780","_type":"span","marks":[],"text":"Congrats! You’ve just connected your first source 🎉"}],"markDefs":[],"style":"normal"},{"_key":"ee681fb4132a","_type":"block","children":[{"_key":"23ae243e830b0","_type":"span","marks":[],"text":"Now, we’ll follow a similar pattern to connect our other sources. Let’s give GitHub a try."}],"markDefs":[],"style":"normal"},{"_key":"6dfe502042d7","_type":"block","children":[{"_key":"875e7610e0d90","_type":"span","marks":[],"text":"To connect to GitHub, we’ll follow the same process as before and select to connect GitHub."}],"markDefs":[],"style":"normal"},{"_key":"c35cd71438ec","_type":"block","children":[{"_key":"0588e031b1c40","_type":"span","marks":["strong"],"text":"Note:"},{"_key":"0588e031b1c41","_type":"span","marks":[],"text":" some sources like GitHub and Twitter require additional permissions to authenticate and pull data into Common Room. For example, to connect to a public GitHub repo, you’ll need approval from one of the org admins. "},{"_key":"0588e031b1c42","_type":"span","marks":["4048979e1bfb"],"text":"See GitHub permissions here for more"},{"_key":"0588e031b1c43","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"4048979e1bfb","_type":"link","href":"https://docs.commonroom.io/get-started/integrations/github#required-permissions"}],"style":"callout"},{"_key":"3df4a60d08f0","_type":"block","children":[{"_key":"c0686f6830bc0","_type":"span","marks":[],"text":"We’ll head over to the settings in your Common Room workspace and select to connect to GitHub. From here you can authenticate your GitHub identity and select any repos where admin approval is granted."}],"markDefs":[],"style":"normal"},{"_key":"ae202f6dec09","_type":"mainImage","asset":{"_ref":"image-d161b448abb1d182c3fc7a461bc9108253750848-2006x1038-png","_type":"reference"},"caption":"Authenticate your community GitHub and select repos"},{"_key":"6ceb95ed42d1","_type":"block","children":[{"_key":"75c7e9e1a75f0","_type":"span","marks":[],"text":"That’s pretty much it. Once the GitHub integration is configured, Common Room will begin importing activity history from the repositories you’ve chosen."}],"markDefs":[],"style":"normal"},{"_key":"21a8e949976b","_type":"anchor","label":"Step 2: Let the buyer intent data flow"},{"_key":"e9df601da6c4","_type":"block","children":[{"_key":"bcbf4760b31d0","_type":"span","marks":[],"text":"Step 2: Let the buyer intent data flow"}],"markDefs":[],"style":"h3"},{"_key":"55ca41183a5a","_type":"block","children":[{"_key":"075de60a62bb0","_type":"span","marks":[],"text":"After connecting our other relevant sources (Discourse, LinkedIn, Twitter, etc.), Common Room will import data into your workspace following the docs "},{"_key":"d0d9ccea05ec","_type":"span","marks":["538121eb0b6b"],"text":"outlined here"},{"_key":"9b85e171be95","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"538121eb0b6b","_type":"link","href":"https://docs.commonroom.io/get-started/integrations"}],"style":"normal"},{"_key":"3cc5d3541c91","_type":"block","children":[{"_key":"db7f4c579d0a0","_type":"span","marks":["strong"],"text":"Note:"},{"_key":"db7f4c579d0a1","_type":"span","marks":[],"text":" Importing data may take some time, depending on the source and volume of activity you're bringing into Common Room)."}],"markDefs":[],"style":"callout"},{"_key":"b3d3cfec4645","_type":"block","children":[{"_key":"8598500b7e170","_type":"span","marks":[],"text":"We can now head over to the "},{"_key":"fe54afd6be34","_type":"span","marks":["strong"],"text":"Members"},{"_key":"af22e9643422","_type":"span","marks":[],"text":" menu item, and you’ll see members from across your various connected sources begin to roll in."}],"markDefs":[],"style":"normal"},{"_key":"def6897dcf8e","_type":"mainImage","asset":{"_ref":"image-3695229250dff5023fd8b70c7886901c60a3d24f-2932x1832-png","_type":"reference"},"caption":"View active members in Common Room"},{"_key":"13f670d309f8","_type":"block","children":[{"_key":"be0dbfc4ec770","_type":"span","marks":[],"text":"By default, you’ll notice that Common Room will surface rich data points like "},{"_key":"2196e7b078bc","_type":"span","marks":["strong"],"text":"Impact Points"},{"_key":"b4fe6c9f6cc1","_type":"span","marks":[],"text":", "},{"_key":"c8bc2e93c886","_type":"span","marks":["strong"],"text":"Activity Count"},{"_key":"02873c89b2e2","_type":"span","marks":[],"text":", "},{"_key":"2ef008eba22d","_type":"span","marks":["strong"],"text":"Profiles"},{"_key":"b1f7d253ab25","_type":"span","marks":[],"text":", and other useful tidbits. Having such visibility into the members behind the intent takes us one huge step toward creating actionable buyer intent alerts for our sales team."}],"markDefs":[],"style":"normal"},{"_key":"b8ce35d4823b","_type":"block","children":[{"_key":"5b3aaabeaeb90","_type":"span","marks":[],"text":"We can also jump over to the "},{"_key":"35a7281416ac","_type":"span","marks":["strong"],"text":"Activity"},{"_key":"630b8735439e","_type":"span","marks":[],"text":" menu item to view the specific behavioral context associated with our members."}],"markDefs":[],"style":"normal"},{"_key":"65458c52f61d","_type":"mainImage","asset":{"_ref":"image-64554b28cd6f8e0d7bf7d22b7ff5b080b90e5508-2932x1832-png","_type":"reference"},"caption":"See activity from your community like trending conversations"},{"_key":"90e943c81b95","_type":"block","children":[{"_key":"993a418f07010","_type":"span","marks":[],"text":"Every member who has taken action across any of our connected sources will have a set of activities tied to their record that we will use to expose the context behind the buyer intent."}],"markDefs":[],"style":"normal"},{"_key":"f23ea5f090ab","_type":"block","children":[{"_key":"71b8102d095d0","_type":"span","marks":["strong"],"text":"Note:"},{"_key":"653f4d8692aa","_type":"span","marks":[],"text":" We recommend allowing sources to propagate for ~1-month for the best buying intent alerts results."}],"markDefs":[],"style":"callout"},{"_key":"68e4720964ed","_type":"block","children":[{"_key":"d5ef8ba905ac0","_type":"span","marks":[],"text":"In this example, we will identify specific buyer intent keywords and set up an automation to surface activities from members searching for those keywords."}],"markDefs":[],"style":"normal"},{"_key":"97ecf61689a3","_type":"block","children":[{"_key":"0e72ef2f5f7f0","_type":"span","marks":[],"text":"In the next step, we'll discover and validate the keywords we want to trigger our buyer intent alerts."}],"markDefs":[],"style":"normal"},{"_key":"185b0d18979a","_type":"anchor","label":"Step 3: Explore keywords"},{"_key":"96bd9fb0e5cc","_type":"block","children":[{"_key":"fb32c78a7f1c0","_type":"span","marks":[],"text":"Step 3: Explore and verify buyer intent keywords"}],"markDefs":[],"style":"h3"},{"_key":"780d46135282","_type":"block","children":[{"_key":"0dcfb8085d390","_type":"span","marks":[],"text":"We'll head over to the "},{"_key":"6cb4ca83f24c","_type":"span","marks":["strong"],"text":"Activity"},{"_key":"e49166da1ca0","_type":"span","marks":[],"text":" module in the left sidebar to explore and validate buyer intent keywords. Once we've clicked into the module, we'll want to find keywords that return a balance of volume and signal."}],"markDefs":[],"style":"normal"},{"_key":"33c67d593ed6","_type":"block","children":[{"_key":"fcbeba9209e70","_type":"span","marks":[],"text":"To do this, we’ll use Common Room’s feature functionality by clicking the "},{"_key":"75f16d79219c","_type":"span","marks":["strong"],"text":"+ Add filter"},{"_key":"f2c1dbb9b1e0","_type":"span","marks":[],"text":" button on the within the "},{"_key":"b821b080a4dc","_type":"span","marks":["strong"],"text":"Activty"},{"_key":"3043a43c5c37","_type":"span","marks":[],"text":" module."}],"markDefs":[],"style":"normal"},{"_key":"5386af333fdd","_type":"mainImage","asset":{"_ref":"image-bc9429be9aef4539ae466887e8af3f7da2569ab3-2214x1366-png","_type":"reference"},"caption":"Add an activity filter for keywords"},{"_key":"69a806025a8c","_type":"block","children":[{"_key":"42e00fad0c7f0","_type":"span","marks":[],"text":"A modal will show that includes a table with several columns. Conveniently, we can use the search bar within the table to search for "},{"_key":"30062c01d9b3","_type":"span","marks":["strong"],"text":"Keyword search"},{"_key":"52d5846c1d33","_type":"span","marks":[],"text":"."}],"markDefs":[],"style":"normal"},{"_key":"587502e56732","_type":"mainImage","asset":{"_ref":"image-c809d4e975688c858914157a68b366b8a43e04b0-2040x380-png","_type":"reference"},"caption":"Use the search function to filter for keyword search activity"},{"_key":"bc6d1b85db19","_type":"block","children":[{"_key":"c420a51c5f5f0","_type":"span","marks":[],"text":"We'll click "},{"_key":"737aac654e6a","_type":"span","marks":["strong"],"text":"Keyword search"},{"_key":"657f15d148f2","_type":"span","marks":[],"text":", returning us to the main list of all activities in our community. We can now use keyword search like we would any other search operator to help us identify which high-intent keywords will produce both the volume and signal needed for us to feel confident triggering a sales alert."}],"markDefs":[],"style":"normal"},{"_key":"9e97cc3d447d","_type":"block","children":[{"_key":"c952c2b068cf0","_type":"span","marks":[],"text":"Your experience with your business and talking with customers are our friends. We know that one of the standard terms used by prospects who want to consider the commercial offering is “proof of concept”, so let's type that into the keyword search bar to see what it returns."}],"markDefs":[],"style":"normal"},{"_key":"5e70ce20723d","_type":"mainImage","asset":{"_ref":"image-d58592396dd0ce0371a9d6bb5e5a0180f01f8c79-730x420-png","_type":"reference"},"caption":"Filter community activity by keywords"},{"_key":"3ce2112507b6","_type":"block","children":[{"_key":"9a3280c30e500","_type":"span","marks":[],"text":"That narrows the scope from an initial 600,000+ activities to a manageable 300. As we scan through the specific activities, we see a good signal for the most part. Remember, we're not looking to be perfect but to improve the likelihood that our sales team can land and progress opportunities."}],"markDefs":[],"style":"normal"},{"_key":"5957be1bc5ba","_type":"block","children":[{"_key":"c827f43cd2390","_type":"span","marks":[],"text":"We also think \"pricing\" may be a strong keyword signal for us. So, we search for that term, and what we find is encouraging — volume jumps up significantly to about 2,500 activities and we see strong-signal activity like this gem from our community Slack:"}],"markDefs":[],"style":"normal"},{"_key":"031a049ab049","_type":"mainImage","asset":{"_ref":"image-ce2dca9b1475d2c6b898b14513670bee41021c9b-1796x314-png","_type":"reference"},"caption":"Activity with “pricing” as a keyword"},{"_key":"76cfd8fb609c","_type":"block","children":[{"_key":"8dd6a5b3b5130","_type":"span","marks":[],"text":"Having identified what we believe is a pair of solid buyer intent keywords and knowing that we can always add to this list of keywords in the future, we decide it's time to move on and start building out our buyer intent alert system."}],"markDefs":[],"style":"normal"},{"_key":"81ae4f78ece8","_type":"anchor","label":"Step 4: Tag intent activities"},{"_key":"157493e8905e","_type":"block","children":[{"_key":"e7eec391167f0","_type":"span","marks":[],"text":"Step 4: Tag net-new buyer intent activities"}],"markDefs":[],"style":"h3"},{"_key":"3ba9ae8dda5f","_type":"block","children":[{"_key":"5cbbfdf950200","_type":"span","marks":[],"text":"At the outset, one of our goals was to highlight prospects for sales and sales development to target and shine a light on the activities and context surrounding those prospects. To do that, we'll need to do some tagging pre-work that will pay off. Doing this will enable our teammates to quickly sift through to the specific buyer intent activity on any member record."}],"markDefs":[],"style":"normal"},{"_key":"9b6d4140b183","_type":"block","children":[{"_key":"00ae3e4a8d3e0","_type":"span","marks":[],"text":"Next, we will set up a "},{"_key":"d28d022e5ba3","_type":"span","marks":["strong"],"text":"Tag new activities"},{"_key":"9ed048fdcf26","_type":"span","marks":[],"text":" workflow that will tag all net-new activities that pop up in our community that contain the buyer intent keywords we've already identified in Step 3."}],"markDefs":[],"style":"normal"},{"_key":"60a824c40b0a","_type":"block","children":[{"_key":"d49d489added0","_type":"span","marks":[],"text":"To do this, we'll head to the "},{"_key":"bf505324a56b","_type":"span","marks":["strong"],"text":"Workflows"},{"_key":"a1b277a7af58","_type":"span","marks":[],"text":" view on the left-hand navigation and select the ready-to-use "},{"_key":"ab944b8e596a","_type":"span","marks":["strong"],"text":"Tag new activities template"},{"_key":"c5aef5fcb119","_type":"span","marks":[],"text":". After choosing the template, you'll be dropped into the Workflow builder. Here we can give our workflow a name, define the parameters, and select the tag we want to add to the activities that fit within the parameters."}],"markDefs":[],"style":"normal"},{"_key":"16e2aec958b3","_type":"mainImage","asset":{"_ref":"image-2aa538ad3d1ffb2688bf40bf4743005a7e759a26-2932x1832-png","_type":"reference"},"caption":"Tag an activity workflow canvas"},{"_key":"ded20839d469","_type":"block","children":[{"_key":"2c31ce5ca87a0","_type":"span","marks":[],"text":"From here, we want to add a "},{"_key":"63836576dc44","_type":"span","marks":["strong"],"text":"Buyer Intent"},{"_key":"bb9bcd7c1daf","_type":"span","marks":[],"text":" tag to any new activity that contains the buyer intent keywords “proof of concept” or “pricing.” Let’s go ahead and add those criteria by clicking the "},{"_key":"9e3ef798b737","_type":"span","marks":["strong"],"text":"+ Add filter"},{"_key":"f23989341f62","_type":"span","marks":[],"text":" button and selecting "},{"_key":"c119f437b239","_type":"span","marks":["strong"],"text":"Keyword search"},{"_key":"1cd0fe571b77","_type":"span","marks":[],"text":"."}],"markDefs":[],"style":"normal"},{"_key":"34f44e5375c4","_type":"mainImage","asset":{"_ref":"image-d58592396dd0ce0371a9d6bb5e5a0180f01f8c79-730x420-png","_type":"reference"},"caption":"Filter workflow steps by keyword"},{"_key":"bde63278641e","_type":"block","children":[{"_key":"c94d4b004bbc0","_type":"span","marks":[],"text":"Add \"proof of concept\" and \"pricing\" to the filter. Now we're ready to add the tagging step to complete the workflow. Click "},{"_key":"3f8e3aadc888","_type":"span","marks":["strong"],"text":"Select tag"},{"_key":"3b56536f0cbe","_type":"span","marks":[],"text":" to the right of the green tag icon and begin typing ”Purchase search intent” into the field. We haven't created the tag, so we'll select "},{"_key":"2afcd2ae617a","_type":"span","marks":["strong"],"text":"+ New tag"},{"_key":"bf4fddba8b3a","_type":"span","marks":[],"text":": and label it “Purchase search Intent.”"}],"markDefs":[],"style":"normal"},{"_key":"8626aaf3a1c4","_type":"mainImage","asset":{"_ref":"image-f2e48bdf1755547f7f5405114f59a8ae2ae939cf-1338x448-png","_type":"reference"},"caption":"Add an activity tag"},{"_key":"0c505da0b22b","_type":"block","children":[{"_key":"4f7ca4d888910","_type":"span","marks":[],"text":"Hit "},{"_key":"3ef511bea5e7","_type":"span","marks":["strong"],"text":"Save"},{"_key":"7aec870cadff","_type":"span","marks":[],"text":" in the upper right corner of the workflow module and toggle the workflow to "},{"_key":"e98fd393d868","_type":"span","marks":["strong"],"text":"On"},{"_key":"3cce005c6739","_type":"span","marks":[],"text":". We can now view our newly created workflow on the Workflows page and rest easy, knowing that our efforts will help Sales reps take action with context around purchase intent signals."}],"markDefs":[],"style":"normal"},{"_key":"1ef233f97516","_type":"mainImage","asset":{"_ref":"image-aaf6296abdb8098851a80059123163145c5cde5a-2002x710-png","_type":"reference"},"caption":"Tag activities workflow saved and on"},{"_key":"fa3b18754e9a","_type":"block","children":[{"_key":"49da5d5e57a00","_type":"span","marks":[],"text":"Next, we’ll build out the segment of buyer intent prospects to alert our sales counterparts to take action."}],"markDefs":[],"style":"normal"},{"_key":"a940e6b4104c","_type":"anchor","label":"Step 5: Create a segment"},{"_key":"f28839a925a1","_type":"block","children":[{"_key":"19fc162c995a0","_type":"span","marks":[],"text":"Step 5: Create a segment of prospects with purchase intent"}],"markDefs":[],"style":"h3"},{"_key":"5740616c2cb2","_type":"block","children":[{"_key":"310cc71104400","_type":"span","marks":["965b8cbdfea5"],"text":"Segments"},{"_key":"310cc71104401","_type":"span","marks":[],"text":" in Common Room offer a powerful way to manage groups of members with similar attributes. In this case, we'll tightly control and trigger intent alerts for members with similar intent-keyword attributes."}],"markDefs":[{"_key":"965b8cbdfea5","_type":"link","href":"https://docs.commonroom.io/using-common-room/segments-page"}],"style":"normal"},{"_key":"68d5dad7f05a","_type":"block","children":[{"_key":"43ec60e48b5b0","_type":"span","marks":[],"text":"Let's click on the "},{"_key":"0baa0dccc9a1","_type":"span","marks":["strong"],"text":"Segments"},{"_key":"6a7853d62112","_type":"span","marks":[],"text":" icon on the left-side menu and click "},{"_key":"b6080f81b9aa","_type":"span","marks":["strong"],"text":"+ New segment"},{"_key":"1a16bd956281","_type":"span","marks":[],"text":" on the upper right corner to create anew segment."}],"markDefs":[],"style":"normal"},{"_key":"9c21cc3f4259","_type":"block","children":[{"_key":"3507f563e6660","_type":"span","marks":[],"text":"We can give our segment a name and description (you'll need to locate this again in the next step). We won't be using the status functionality for this specific segment, so we can now click "},{"_key":"33a0832b7435","_type":"span","marks":["strong"],"text":"Create segment"},{"_key":"7e7ab7f90354","_type":"span","marks":[],"text":" at the bottom-right corner of the screen."}],"markDefs":[],"style":"normal"},{"_key":"e1b46d849a94","_type":"mainImage","asset":{"_ref":"image-55da9d405f88aa539406bf38b78023b2def63cc6-2004x784-png","_type":"reference"},"caption":"Create and name a new segment"},{"_key":"fe8faf99e54a","_type":"block","children":[{"_key":"9b75b3e9c3580","_type":"span","marks":[],"text":"Now that we've created our Segment, we can define parameters for adding / removing members. "}],"markDefs":[],"style":"normal"},{"_key":"f2c8fffeb7ff","_type":"block","children":[{"_key":"a72dbf58b0e6","_type":"span","marks":[],"text":"To get there, we’ll navigate to the "},{"_key":"4ec67ddac10e","_type":"span","marks":["strong"],"text":"Member management"},{"_key":"86233f7c9b44","_type":"span","marks":[],"text":" tab and then click "},{"_key":"516a96be7b88","_type":"span","marks":["strong"],"text":"Set criteria"},{"_key":"c814f8dd6f9e","_type":"span","marks":[],"text":" at the far right of the screen."}],"markDefs":[],"style":"normal"},{"_key":"25d15e72670c","_type":"block","children":[{"_key":"294aa078bbf60","_type":"span","marks":[],"text":"Our original goal was to alert sales when a member’s activity contains the buyer intent keywords we’ve defined. Let’s do that by clicking "},{"_key":"8c71491eb2c8","_type":"span","marks":["strong"],"text":"+ Add filter"},{"_key":"17ae3050c482","_type":"span","marks":[],"text":"."}],"markDefs":[],"style":"normal"},{"_key":"8dfd0ee87d85","_type":"mainImage","asset":{"_ref":"image-2ae522a287dc33272c26c60e32cb6df97c760658-2932x1832-png","_type":"reference"},"caption":"Set parameters to auto add members to our segment based on keyword searches"},{"_key":"5b31e5efa759","_type":"block","children":[{"_key":"f9ed7bef34f60","_type":"span","marks":[],"text":"We’ll then use "},{"_key":"9cdc6755f958","_type":"span","marks":["strong"],"text":"Keyword search"},{"_key":"a49ea5212ad2","_type":"span","marks":[],"text":" again to add the “proof of concept” and “pricing” keywords as the "},{"_key":"0d774aa7ae08","_type":"span","marks":["strong"],"text":"Auto-add criteria"},{"_key":"80b5909f54c0","_type":"span","marks":[],"text":". Be sure to uncheck the auto-remove checkbox that’s checked blue by default. In this case, we don’t suspect our core criteria to change over time, so there’s no use in using the auto-remove capabilities."}],"markDefs":[],"style":"normal"},{"_key":"7c3c1887e238","_type":"block","children":[{"_key":"2b1c92dfdd070","_type":"span","marks":[],"text":"We want be notified when new activity occurs, so let's click "},{"_key":"79aad941117c","_type":"span","marks":["strong"],"text":"Get notified"},{"_key":"95fdfb83ec51","_type":"span","marks":[],"text":" in the upper-right menu and then toggle "},{"_key":"3b943f0963c0","_type":"span","marks":["strong"],"text":"Members additions/removals"},{"_key":"ea59fcd03271","_type":"span","marks":[],"text":" to the "},{"_key":"2b1c92dfdd071","_type":"span","marks":["em","strong"],"text":"On"},{"_key":"2b1c92dfdd072","_type":"span","marks":[],"text":" position."}],"markDefs":[],"style":"normal"},{"_key":"7b1eb357b079","_type":"mainImage","asset":{"_ref":"image-109dd50e82686938c75c77e5a33f7dc7ab6d88fe-606x802-png","_type":"reference"},"caption":"Turn on notifications when members are added or removed"},{"_key":"622836f71a20","_type":"block","children":[{"_key":"9102ed77cad60","_type":"span","marks":[],"text":"We'll now be notified via email or Slack when a member meets the buyer intent criteria established."}],"markDefs":[],"style":"normal"},{"_key":"f87d11fc5480","_type":"block","children":[{"_key":"217604cc4cb20","_type":"span","marks":[],"text":"And we have one last step — loop in sales as the final piece to this alert."}],"markDefs":[],"style":"normal"},{"_key":"6110b5295900","_type":"anchor","label":"Step 6: Subscribe sales reps"},{"_key":"bda2a4fd547c","_type":"block","children":[{"_key":"a07e9b856f790","_type":"span","marks":[],"text":"Step 6: Subscribe your sales reps purchase intent alerts"}],"markDefs":[],"style":"h3"},{"_key":"7130ba6f6c9d","_type":"block","children":[{"_key":"e9f868c338d00","_type":"span","marks":[],"text":"Clicking into the segment we just created, click the "},{"_key":"f63eff6bb8e2","_type":"span","marks":["strong"],"text":"…"},{"_key":"9dad4681eb7d","_type":"span","marks":[],"text":" icon in the far right corner, and then click "},{"_key":"89eeed58c230","_type":"span","marks":["strong"],"text":"Send to others"},{"_key":"9d834c6e64d3","_type":"span","marks":[],"text":"."}],"markDefs":[],"style":"normal"},{"_key":"6f625c7303b9","_type":"block","children":[{"_key":"3bd08a4ff5ea0","_type":"span","marks":[],"text":"We want to share this alert with a pilot group of reps. And we can do that by typing in their names in the search bar and then hitting "},{"_key":"55c29ada0c27","_type":"span","marks":["strong"],"text":"Share"},{"_key":"c30c4a511083","_type":"span","marks":[],"text":" at the bottom right."}],"markDefs":[],"style":"normal"},{"_key":"4ecc0eee0d14","_type":"mainImage","asset":{"_ref":"image-442e5bbdceec08f1d66fe856ec7b5634566697ce-2932x1832-png","_type":"reference"}},{"_key":"d9840a09fce0","_type":"block","children":[{"_key":"d033f94163910","_type":"span","marks":[],"text":"Boom! That's it. Our work here is done."}],"markDefs":[],"style":"normal"},{"_key":"72cf4408af2d","_type":"block","children":[{"_key":"69c81a9a84ac0","_type":"span","marks":[],"text":"All that remains is for us to follow up with our teammates to confirm that they’ve subscribed to the alert and watch the intent-based prospecting bonanza begin."}],"markDefs":[],"style":"normal"},{"_key":"a00abd7d5d08","_type":"anchor","label":"Wrapping up"},{"_key":"a9d306833cd6","_type":"block","children":[{"_key":"2f534657106a0","_type":"span","marks":[],"text":"Wrapping up"}],"markDefs":[],"style":"h3"},{"_key":"12de248a7489","_type":"block","children":[{"_key":"44e5914c1c5a0","_type":"span","marks":[],"text":"🥳 Congratulations, you've made it to the end!"}],"markDefs":[],"style":"normal"},{"_key":"05db660e7e43","_type":"block","children":[{"_key":"cfbd2122ee910","_type":"span","marks":[],"text":"To recap, we used this playbook as a concrete starting point for alerting reps of high-intent accounts, prospects within those accounts, and their specific buying-intent behavior."}],"markDefs":[],"style":"normal"},{"_key":"d42404f55660","_type":"block","children":[{"_key":"554bef80ad610","_type":"span","marks":[],"text":"We want to hear about your use case and help you find the perfect playbook. 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("},{"_key":"1aa2143130421","_type":"span","marks":["588bc73bcaac"],"text":"See our catalog of integrations"},{"_key":"4a571d8d60e3","_type":"span","marks":[],"text":")"}],"markDefs":[{"_key":"588bc73bcaac","_type":"link","href":"https://www.commonroom.io/integrations/"}],"style":"normal"},{"_key":"9bd4f78176e5","_type":"anchor","label":"Step 2: Set the bar"},{"_key":"6111539feeba","_type":"block","children":[{"_key":"9c05c4f251f8","_type":"span","marks":[],"text":"Step 2: Set the bar for a champion"}],"markDefs":[],"style":"h3"},{"_key":"540bd9d1111d","_type":"block","children":[{"_key":"34748a2c32620","_type":"span","marks":[],"text":"Next, we’ll want to align on the criteria for identifying a champion."}],"markDefs":[],"style":"normal"},{"_key":"9039c7b66dd8","_type":"block","children":[{"_key":"daa0fd8442750","_type":"span","marks":[],"text":"Now, there are many considerations for what to include depending on your product and community traction — product activity, community contributions,  outspoken posts about your brand, etc."}],"markDefs":[],"style":"normal"},{"_key":"62d7415d90d6","_type":"block","children":[{"_key":"3c17b99a84430","_type":"span","marks":[],"text":"For this tutorial, we’ll use the actual criteria for identifying champions in our own "},{"_key":"3c17b99a84431","_type":"span","marks":["efeceef04965"],"text":"Uncommon Community"},{"_key":"3c17b99a84432","_type":"span","marks":[],"text":" — "},{"_key":"3c17b99a84433","_type":"span","marks":["strong"],"text":"top community contributors (specifically in Slack) + active product user + impact points > 100"},{"_key":"3c17b99a84434","_type":"span","marks":[],"text":"."}],"markDefs":[{"_key":"efeceef04965","_type":"link","href":"https://www.commonroom.io/uncommon/"}],"style":"normal"},{"_key":"a0969f82b2f3","_type":"block","children":[{"_key":"0e6a9309a04b0","_type":"span","marks":[],"text":"To add a bit more context, Slack is the core platform we use for daily community interactions. 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If you need any guidance, you can always "},{"_key":"2f8a6dccb70c1","_type":"span","marks":["aa7312a51685"],"text":"book a working session with us here →"}],"markDefs":[{"_key":"aa7312a51685","_type":"link","href":"https://www.commonroom.io/contact/"}],"style":"normal"},{"_key":"0dd31b59187d","_type":"mainImage","asset":{"_ref":"image-14169495138a4fa70f175b5a438ca7c6610892a2-2932x1832-png","_type":"reference"},"caption":"Filter and view for active Slack members"},{"_key":"e5c0827a4f23","_type":"block","children":[{"_key":"cfa9ec521f430","_type":"span","marks":[],"text":"Using the criteria above, we match about 150 members, which feels like a good start. 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Head over to the "},{"_key":"2b82b7f61983","_type":"span","marks":["strong"],"text":"Workflows"},{"_key":"9c03b52f269d","_type":"span","marks":[],"text":" view and start with the "},{"_key":"1b61eaf09d0e","_type":"span","marks":["strong"],"text":"Message a cohort of users"},{"_key":"dd3407b3114e","_type":"span","marks":[],"text":" workflow."}],"markDefs":[],"style":"normal"},{"_key":"ff3bb869346c","_type":"mainImage","asset":{"_ref":"image-a916c6c885f4624e9b6e3a071a4bbb8d99acd434-2174x1438-png","_type":"reference"},"caption":"Send a message to a cohort of users"},{"_key":"5cda646af883","_type":"workflowReference","workflow":{"_ref":"9f8400fe-d456-4bbd-97f4-1d9e72273e5e","_type":"reference"}},{"_key":"f48ed63a0049","_type":"block","children":[{"_key":"9dd16e726755","_type":"span","marks":[],"text":"From here, we’ll set the qualification criteria for sending an outbound message by adding filters for the segment and status that we just created."}],"markDefs":[],"style":"normal"},{"_key":"e6b11f2922c8","_type":"mainImage","asset":{"_ref":"image-4a13ba18935aa7cfd0321192b5593a3c3142abdf-2932x1832-png","_type":"reference"},"caption":"Setup a workflow to send a Slack message"},{"_key":"1becc9693788","_type":"block","children":[{"_key":"faf0bf1111c60","_type":"span","marks":[],"text":"And we’ll craft the Slack message to send in bulk. 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