{"componentChunkName":"component---src-templates-documentation-js","path":"/docs/using-common-room/deleting-contacts-in-common-room/","result":{"data":{"doc":{"_type":"documentation","_id":"d064962f-2000-40a9-8ff6-77f8929ca753","id":"-94e58f4e-10da-53d3-9e25-d2b5612ad849","_updatedAt":"2026-04-30T16:02:33Z","_createdAt":"2026-04-29T05:25:48Z","menu":"using-common-room","menuParent":null,"categories":[],"title":"Deleting Contacts in Common Room","menuTitle":null,"slug":{"current":"deleting-contacts-in-common-room"},"status":"published","_rawExcerpt":[{"style":"normal","_key":"666e676b2c05","markDefs":[],"children":[{"_type":"span","marks":[],"text":"You can permanently remove contacts from your Common Room workspace when they are no longer needed — for example, to clean up test data, maintain data quality, or comply with data retention policies.","_key":"0d9c2101aaf3"}],"_type":"block"}],"_rawBody":[{"_type":"block","style":"h1","_key":"9a12c0cdc030","markDefs":[],"children":[{"text":"Deleting Contacts in Common Room","_key":"c0e8373bf2ea","_type":"span","marks":[]}]},{"_type":"block","style":"h2","_key":"a36ef11987d9","markDefs":[],"children":[{"text":"Overview","_key":"d06b4b9526d7","_type":"span","marks":[]}]},{"_key":"44352181b49f","markDefs":[],"children":[{"marks":[],"text":"You can permanently remove contacts from your Common Room workspace when they are no longer needed — for example, to clean up test data, maintain data quality, or comply with data retention policies.","_key":"ba9bdbd27c31","_type":"span"}],"_type":"block","style":"normal"},{"_key":"8efe30372d9b","markDefs":[],"children":[{"_key":"4635d71273ff","_type":"span","marks":[],"text":"Contact deletion is a "},{"text":"two-stage process","_key":"9f6f2b964040","_type":"span","marks":["strong"]},{"_type":"span","marks":[],"text":" designed to protect against accidental data loss:","_key":"64753a88ddfb"}],"_type":"block","style":"normal"},{"level":1,"_type":"block","style":"normal","_key":"f8e759a98a04","listItem":"number","markDefs":[],"children":[{"_key":"5d73c3292df7","_type":"span","marks":["strong"],"text":"Scheduled for deletion"},{"marks":[],"text":" — Contacts are hidden from all views across Common Room within a few hours of initiating the deletion.","_key":"1bf120e59b45","_type":"span"}]},{"level":1,"_type":"block","style":"normal","_key":"5ddbf0923b6f","listItem":"number","markDefs":[],"children":[{"_key":"a9175689592a","_type":"span","marks":["strong"],"text":"Permanently deleted"},{"text":" — After an additional delay, contacts and all associated data are irreversibly removed from the system.","_key":"42f171fd0886","_type":"span","marks":[]}]},{"markDefs":[],"children":[{"_key":"0b7b1e67db7e","_type":"span","marks":[],"text":"This staged approach provides a recovery window during which a workspace admin can restore contacts before permanent deletion occurs."}],"_type":"block","style":"normal","_key":"92fdab05d1f3"},{"_key":"9210011ccb52","markDefs":[],"children":[{"_type":"span","marks":[],"text":"⚠️ ","_key":"b76724b8c2bd"},{"_type":"span","marks":["strong"],"text":"Permanent deletion cannot be undone.","_key":"c86d665d3be1"},{"_type":"span","marks":[],"text":" Once the second stage completes, all contact data — including profile information, activity history, and segment memberships — is gone. Ensure you no longer need this data before proceeding.","_key":"3e31dda267e8"}],"_type":"block","style":"callout"},{"_type":"block","style":"h2","_key":"17b3cc59455d","markDefs":[],"children":[{"marks":[],"text":"Who This Applies To","_key":"090b6256c174","_type":"span"}]},{"table":{"rows":[{"_key":"a7be1edc-d686-487d-ab56-1554cba65ea9","cells":["Role","Capability"],"_type":"tableRow"},{"_type":"tableRow","_key":"cfe4d3ac-9594-4c99-8fa2-2ba45712181c","cells":["Workspace Admin (with delete contacts permission)","Can delete contacts individually, in bulk, or via automation; can restore contacts during the deletion window"]},{"cells":["All other users","Cannot delete contacts"],"_type":"tableRow","_key":"f87cb4e9-7e69-409a-b12b-a5c1bcb5b23d"}]},"layout":"","_type":"tableBlock","_key":"a2b1146b95b1"},{"children":[{"_type":"span","marks":[],"text":"If you do not see the option to delete contacts, contact your workspace admin to verify your permissions.","_key":"bb2294826afa"}],"_type":"block","style":"callout","_key":"2b28e023701c","markDefs":[]},{"_type":"block","style":"h2","_key":"a4553a0a8708","markDefs":[],"children":[{"text":"Before You Begin","_key":"f3311db4395f","_type":"span","marks":[]}]},{"level":1,"_type":"block","style":"normal","_key":"492a6c3eb7b4","listItem":"bullet","markDefs":[],"children":[{"_type":"span","marks":[],"text":"Confirm you have ","_key":"4f9231cc3050"},{"_type":"span","marks":["strong"],"text":"workspace admin","_key":"4ef1b6687046"},{"text":" access with the delete contacts permission.","_key":"f1c885e782aa","_type":"span","marks":[]}]},{"_type":"block","style":"normal","_key":"d069a5ec98be","listItem":"bullet","markDefs":[{"_type":"link","href":"#what-is-removed","_key":"8631e3c3003a"}],"children":[{"text":"Review which contacts you intend to delete — deletions affect all associated data (see ","_key":"ad772606d009","_type":"span","marks":[]},{"text":"What Is Removed","_key":"f844c2b4e9a8","_type":"span","marks":["8631e3c3003a"]},{"text":").","_key":"0fc1240269ea","_type":"span","marks":[]}],"level":1},{"children":[{"_type":"span","marks":[],"text":"Consider whether any automations or CRM syncs may re-create deleted contacts (see ","_key":"860b5da72ae7"},{"text":"Contacts and Data Syncs","_key":"b8ffa8a5e907","_type":"span","marks":["95c5fe1b7e1a"]},{"marks":[],"text":").","_key":"f723a89dce67","_type":"span"}],"level":1,"_type":"block","style":"normal","_key":"617b10783484","listItem":"bullet","markDefs":[{"_type":"link","href":"#contacts-and-data-syncs","_key":"95c5fe1b7e1a"}]},{"style":"h2","_key":"a43e4bc7d88a","markDefs":[],"children":[{"text":"How to Delete Contacts","_key":"6f5b7efc6ece","_type":"span","marks":[]}],"_type":"block"},{"_key":"1e5960ff21f9","markDefs":[],"children":[{"marks":[],"text":"Option 1: Delete Selected Contacts","_key":"831268b2d1ad","_type":"span"}],"_type":"block","style":"h3"},{"style":"normal","_key":"78808a093bc1","markDefs":[],"children":[{"marks":[],"text":"Use this method to delete specific contacts you have identified.","_key":"5906c817341e","_type":"span"}],"_type":"block"},{"style":"normal","_key":"a667f61b2b0b","listItem":"number","markDefs":[],"children":[{"_type":"span","marks":[],"text":"In the left sidebar, click ","_key":"e497db411469"},{"_key":"8b81f0509b37","_type":"span","marks":["strong"],"text":"Contacts"},{"_key":"c5b440a54cc9","_type":"span","marks":[],"text":"."}],"level":1,"_type":"block"},{"level":1,"_type":"block","style":"normal","_key":"8aab0b2884a2","listItem":"number","markDefs":[],"children":[{"_key":"b0ca9e13230c","_type":"span","marks":[],"text":"Check the box next to each contact you want to delete."}]},{"style":"normal","_key":"1043e74b3453","listItem":"number","markDefs":[],"children":[{"text":"In the toolbar that appears, click the ","_key":"e17f6e4479c3","_type":"span","marks":[]},{"_type":"span","marks":["strong"],"text":"More","_key":"e0c95cc087be"},{"text":" menu ( ","_key":"535362c373ce","_type":"span","marks":[]},{"marks":["strong"],"text":"…","_key":"b8eb74ba7dc9","_type":"span"},{"text":" ).","_key":"f8dfd98136f2","_type":"span","marks":[]}],"level":1,"_type":"block"},{"_type":"block","style":"normal","_key":"564a0bf75423","listItem":"number","markDefs":[],"children":[{"marks":[],"text":"Select ","_key":"ac1ddf80b2ac","_type":"span"},{"_type":"span","marks":["strong"],"text":"Delete contacts","_key":"8ab2aedbc2f2"},{"_type":"span","marks":[],"text":".","_key":"b05ae0eee400"}],"level":1},{"_key":"46fadcf17a8c","listItem":"number","markDefs":[],"children":[{"_key":"e91b0b7c43c1","_type":"span","marks":[],"text":"In the confirmation dialog, review the number of contacts listed, then type that exact number into the confirmation 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