Top 5 Methods to Collect User Feedback in 2021

Community author and Producter editor mcankizcoruh discusses the criticality of user feedback. Beyond "feedback being the breakfast of champions" for product-led companies, she notes that feedback means customers are highly engaged, and highly engaged customers buy 90% more often.

Their top 5 most effective ways to collect feedback:

1. Customer feedback surveys: Classic NPS, but you need to craft your questions excellently
2. Customer interviews: Time consuming, but if done well they offer deep insights
3. User portal: A dedicated feedback board. Like the 'comments' box of yore, upleveled
4. Usability tests: Find strangers in your target market so you get unbiased feedback
5. Instant customer feedback: Embed a feedback widget :) or ಠ_ಠ or :( can go a long way

For all the details, read mcankizcoruh's full article.