Today, we're announcing general availability of Common Room, the intelligent community growth platform that helps you deepen relationships, build better products, and drive business impact. You can get started for free 🎉
I’ve built a lot of products that have scaled to millions because they had a community that loved them. Along the way, I’ve helped build some of the world’s largest developer communities—from taking a non-existent programming language called C# to number 6 on the IEEE list to creating open-source projects like Jetpack Compose for millions of Android developers across 3 billion devices.
These aren’t small communities, but they all started out that way. I’ve spent thousands of hours trying to understand what my community is doing, manually reviewing nominations to create an inaugural champion program, combing through tweets to understand the impact of a product in market, responding to support questions in forums (held to a 48-hour SLA!), creating samples to help developers build apps, and ultimately, trying to connect people to each other to create a self-sustaining community that people find value in coming back to.
Building a community is hard. Proving the impact of that community is even harder. The shift to community-led adoption and growth has already happened, and tools just haven’t caught up. We see companies that are community-first, with users that love their product, set a new standard for how to build and innovate. Communities of product users and advocates are becoming increasingly critical to an organization’s success, and they’re operating on their own terms, interacting across new open and owned digital channels like GitHub, Slack, Discord, Discourse, Twitter, Stack Overflow, and more. This omnichannel, always-on engagement model can make it difficult for organizations to get a holistic view of what matters most to their community and meet their needs.
Common Room solves these challenges by bringing together community engagement, product usage, and customer data into a single place and uses intelligence to surface actionable insights to help companies discover what’s most important, nurture key personas, measure program impact, and collaborate across the organization. In short, we're a community growth platform, and we take it one step further by layering intelligence on top of it.
Common Room empowers you to focus on what's most important and to better serve your members by providing greater visibility into their wants and needs. A community growth platform:
With these pieces, you have the core of a community growth platform in place. And then we supercharge it, giving your ability to engage with your community with built-in intelligence.
With Common Room, you can now pipe all of your community data into a single place, rather than having to check each of your sources individually. We started with 3 foundational principles:
And then, we built intelligent actions into Common Room to help you make sense of all the data being provided by your community and to be able to act on it. We’ve highlighted 5 categories of intelligent actions below:
🧠 Built-in activity intelligence. We help you understand who your members are, what they’re saying, and how they feel about your product or company by automatically surfacing important activities to focus on. This intelligence is surfaced by:
🔍 Powerful filters. We allow you to identify the exact members you want to reach out to, informed by the very attributes that make your community members unique—for example, their programming language expertise, location, the number of posts or pull requests they’ve made, or the plan type they’re on—you can filter by any kind of information you integrate into Common Room.
🔔 Configurable workflows. To reduce manual work, get insights faster, and enable one-click to action, we’ve built automations and Segments.
📊 Pre-built and customizable reporting templates. Our reports automatically generate different data modules focused on community health, like community responsiveness, with the ability to create custom dashboards that you can share and export.
🤝 Cross-team collaboration. To ensure system-of-record continuity with your community, you can set up team alerts and notifications.
Today, in partnership with our incredible community—and some amazing community-first organizations like Temporal, dbt Labs, Figma, Moov, Asana, and Atlassian that we are humbled to call customers—we're proud to announce the general availability of Common Room! Get started for free.
See how our customers use Common Room to power thriving communities:
Want an inside look at our platform? Join us on April 12th for a webinar with Webflow to hear how they’re using Common Room to power their community. And be sure to check out our Common Room user guides and Uncommon, our community of product users and community leaders.
We’re excited to partner with you on your community journey. Let’s begin.