Success and support integration

inSided + Common Room

Connect inSided to take action based on customer questions, conversations, ideas, and articles in your community.

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Common Room’s integration with inSided allows you to connect customer support and community data.

Common Room creates a profile for everyone that interacts with you on Intercom and an activity for each question, conversation, idea, and article.

Using Common Room

Once you’ve connected inSided, you can use Common Room’s intelligent features to unlock powerful insights and scale your impact.

  • See what your members are talking about with topics: Topics are intelligently detected using AI-powered natural language processing and allow you to easily see what your community is talking about, how they feel about it, and which topics are trending over time.
  • Measure the health of your community: Common Room comes with pre-built and fully customizable reporting, so you can track community responsiveness and engagement per channel.
  • Find, nurture, and reward your superfans: Impact points provide a data-driven way to find your most impactful members. You can use segments to create cohorts of product champions and collaborate with your team.

About inSided

inSided by Gainsight is a customer success community platform that helps teams improve customer engagement and retention through community. It includes a central engagement platform with a knowledge base as well as product feedback and communication capabilities.

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