Forum integration

Common Room's integration with Khoros offers robust analytics and intelligent insights so you can scale and measure your impact.

Common Room creates a profile for every participant in your Khoros community and an activity for each discussion, article, question, reply, and answer in your forum.

Using Common Room

Once you’ve connected Khoros, you can use Common Room’s intelligent features to unlock powerful insights and scale your impact.

• See what your members are talking about with topics: Topics are intelligently detected using AI-powered natural language processing and allow you to easily see what your community is talking about, how they feel about it, and which topics are trending over time.
• Measure the health of your community: Common Room comes with pre-built and fully customizable reporting, so you can track community responsiveness and engagement per channel.
• Find, nurture, and reward your superfans: Impact points provide a data-driven way to find your most impactful members. You can use segments to create cohorts of product champions and collaborate with your team.

About Khoros

Khoros is a customer engagement platform that enables brands to connect with customers throughout their entire digital journey. The platform offers solutions for community engagement, digital contact centers, messaging, chat, CX analytics, and social media management.