From Koala to Common Room: To all Koala customers, we’ve got you covered

Koala is sunsetting its product and has named Common Room its preferred partner in helping its customers navigate this transition.

I won’t try to sum up what the team at Koala has achieved over the past four years on behalf of its customers—I think cofounder and CEO Tido Carriero already said it best in the blog post I linked to above.

Instead, I want to use this post to focus on what’s most important: providing Koala’s customers with support and reassurance.

We’ve been working closely with the team at Koala to develop a comprehensive transition plan for customers interested in making the move to Common Room.

Tido and his team believe our customer intelligence platform is the most complete alternative for Koala users—one with a long-term product vision that delivers on what modern go-to-market teams need.

We agree, but we also believe that the true measure of a partner in a situation like this is how we set up Koala customers for success.

Here’s what you can count on from Common Room in the days ahead.

“To our customers: Thank you for trusting us with your workflows, for being patient as we iterated, and for pushing us to build something truly valuable. We're working closely with Common Room to ensure your transition is as smooth as possible—they have the closest feature coverage to what you rely on today, and we believe they're the right home for what you've built with Koala.”
—Tido Carriero, cofounder and CEO, Koala

Your transition plan is ready (and so are we)

If you’re an existing Koala customer, I’m sure you have no shortage of questions. I want to focus on three of the most pressing:

1. How much will Common Room cost?
2. How will Common Room support me in this transition?
3. Why should I choose Common Room over an alternative?

1. How much will Common Room cost?

We display the costs of our plans on our pricing page, but as previously discussed with the Koala team, we will make every good faith effort to honor existing Koala pricing for comparable packages.

Our team will work with you to help you select the Common Room plan that best suits your business needs and budget.

2. How will Common Room support me in this transition?

We know switching to a new technology can be disruptive to existing workflows and business operations.

We’re committed to doing everything we can to help Koala customers achieve rapid time to value with Common Room. That includes:

• Curated training cohorts: Recurring, small-group style training sessions designed to educate and enable new users, including how to access Koala-like features in Common Room.
• Twice-weekly office hours: Dedicated time for Common Room implementation experts to answer questions, deep dive into different use cases, and explore powerful new playbooks.
• Always-on enablement: Weekly and monthly communications from Common Room’s customer success team to help you get the most from our platform, including product strategies and workflow techniques related to core features.

3. Why should I choose Common Room over an alternative?

Koala selected Common Room as its preferred partner for two main reasons:

1. We provide the widest variety of data and signals that GTM teams can use to identify, prioritize, and engage prospects.
2. Our out-of-the-box automations and AI agents make it easy for users to take action on those insights quickly and scalably.

That being said, we know we’re not your only option. The RevTech market is nothing if not noisy.

You can hear what our customers have to say about Common Room directly from them.

From startup trailblazers like Semgrep to enterprise innovators like Grammarly, you can see firsthand how our customers use our unparalleled signal capture, industry-leading identity resolution and waterfall enrichment, and AI automations to generate more and better pipeline at speed.

But as the founder and CEO of Common Room, this is my promise to you: We will work tirelessly to make sure you have a smooth transition—and to keep your go-to-market motion on the cutting edge.

To know exactly who to target, when to engage, and how to convert, all driven by the most informed GTM AI on the market.

If you’re a Koala customer, we’re here to help.

So please let me be the first to say: Welcome to Common Room.

Continue your Koala journey with Common Room

Are you a Koala customer? Request a demo and type “Koala” into the “How did you hear about Common Room?” section. We’ll make sure you get taken care of.