Success and support integration

Common Room’s integration with Intercom allows you to connect customer support and community data.

Common Room creates a profile for everyone that interacts with you on Intercom and an activity for each conversation and message.

Using Common Room

Once you’ve connected Intercom, you can use Common Room’s intelligent features to unlock powerful insights and scale your impact.

• See what your members are talking about with topics: Topics are intelligently detected using AI-powered natural language processing and allow you to easily see what your community is talking about, how they feel about it, and which topics are trending over time.
• Measure the health of your community: Common Room comes with pre-built and fully customizable reporting, so you can track community responsiveness and engagement per channel.
• Find, nurture, and reward your superfans: Impact points provide a data-driven way to find your most impactful members. You can use segments to create cohorts of product champions and collaborate with your team.

About Intercom

Intercom is an all-in-one customer communications platform that helps companies build stronger customer relationships. Intercom offers solutions for sales, marketing, and support teams to work together to convert prospects into paying customers, engage customers throughout their journey, and provide support.