Servicetitan account research plan

ServiceTitan operates a subscription-based SaaS model that delivers an integrated platform combining CRM, ERP, and FinTech services tailored for the trades industry. Its sales-led approach targets mid-market and enterprise customers, driving revenue through high-value subscriptions and strategic upsells.

ServiceTitan has raised nearly $1.4 billion through multiple funding rounds, with a notable recent round in July 2023 that valued the company at approximately $6.7 billion. Key investors, including Battery Ventures and Meritech Capital, have supported its expansion into the trades software market while its co-founders maintain significant influence.

ServiceTitan offers a comprehensive SaaS platform designed specifically for the trades sector, integrating CRM, ERP, and FinTech functionalities into a single solution. The platform streamlines operations and enhances customer retention for construction and engineering businesses through efficient workflow management.

ServiceTitan competes in a dynamic market against companies like FieldEdge, Jobber, KickServ, Housecall Pro, and Service Fusion, each offering varied specialties in trades software. The competitive landscape requires continuous innovation and differentiation to meet the evolving needs of the market.

ServiceTitan is actively expanding its workforce, particularly in technology, product management, and customer success areas, to support its rapid growth. The company has posted hundreds of openings across both GTM and EPD roles, indicating a strong commitment to scaling both its operational and technical teams.

Recent earnings calls revealed strong revenue growth for ServiceTitan, with a reported 24% year-over-year increase and a focus on strategic initiatives like IPO readiness. However, challenges such as operational losses and regulatory pressures were also highlighted during these discussions.