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Forum integration

Experience Cloud + Common Room

Connect Experience Cloud to see the posts and replies across your forums and groups.

Get full context on your community members

Common Room’s intelligent profile enrichment automatically creates a single, unified profile of each member across all of your community sources.

Stay on top of activity in your community

Common Room automatically pulls in all Experience Cloud activity in your community and applies intelligent auto-tags, so you can easily find and understand what your community is writing about.

See all of the organizations in your community

Common Room lets you see all of the organizations in your community, their most active member, and which teammate has the best relationship with them for outreach.

Experience Cloud integration

Using Common Room

Once you’ve connected Experience Cloud, you can use Common Room’s intelligent features to unlock powerful insights and understand which topics your community cares about.

See what your members are talking about with topics: Topics are intelligently detected using AI-powered natural language processing and allow you to easily see what your community is talking about, how they feel about it, and which topics are trending over time.
Find, nurture, and reward your superfans: Impact points provide a data-driven way to find your most impactful members. You can use segments to create cohorts of product champions and collaborate with your team.
Measure the health of your community: Common Room comes with pre-built and fully customizable reporting, so you can track community responsiveness and engagement per channel.