Forum integration

Experience Cloud + Common Room

Connect Experience Cloud to see the posts and replies across your forums and groups.

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Common Room’s integration with Experience Cloud offers robust analytics and intelligent insights so you can scale and measure your impact.

Common Room creates a profile for every participant in your community and an activity for each post and reply and answer in your forums and groups.

Using Common Room

Once you’ve connected Experience Cloud, you can use Common Room’s intelligent features to unlock powerful insights and understand which topics your community cares about.

  • See what your members are talking about with topics: Topics are intelligently detected using AI-powered natural language processing and allow you to easily see what your community is talking about, how they feel about it, and which topics are trending over time.
  • Find, nurture, and reward your superfans: Impact points provide a data-driven way to find your most impactful members. You can use segments to create cohorts of product champions and collaborate with your team.
  • Measure the health of your community: Common Room comes with pre-built and fully customizable reporting, so you can track community responsiveness and engagement per channel.

About Experience Cloud

Experience Cloud is an online social platform that enables companies to connect customers, partners, and employees with each other

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