Tags

Last updated Jul 2nd, 2024

Overview

The tags setting page allows you to manage your Contact, Organization, and Activity tags. You can also see basic stats on tags such as how many times they have been used or when they were created. Common Room provides a set of default tags, but you can also create your own custom tags here on the settings page.

For more about how tags can be used, see Contact Filters, Organization Filters, and Activity Filters.

Contact tags

Contact tags allow you to filter for Contacts with certain attributes and automatically tag Contacts to make it easier to surface Contacts who are relevant to your organization.

Default Contact Tags

Tag

Description

TagDescriptionCustomizable
Influence
Community members with broad reach in at least one connected source.
✅ Yes
Contributor
Contributors engage with other members of the community.
✅ Yes
Economic buyer
Members who likely hold purchase decision power within their organization.
✅ Yes
Community qualified
Defined and customizable by your team.
✅ Yes
Ideal persona
Defined and customizable by your team.
✅ Yes
Product qualified
Defined and customizable by your team.
✅ Yes
Pioneer
The first person from an organization to engage in your community.
❌ No
Contact of interest
A member with a known role or organization.
❌ No

Organization tags

Member tags allow you to filter for organizations (and the members within them) with certain attributes and automatically tag members to make it easier to surface members who are relevant to your organization.

Default organization tags

TagDescriptionCustomizable
Customer
An organization that is a paying customer.
✅ Yes
Ideal customer profile
An organization that matches your company’s ideal customer profile.
✅ Yes

Activity tags

Activity tags allow you to find, filter, and group-related conversations happening across your Contacts and organizations. You can track helpful metrics like positive customer feedback, product usage, feature requests, and more by creating your own custom activity tags.

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