Last updated Aug 28th, 2024
Impact points help you quickly understand which Contacts are driving the greatest impact within your community. To calculate Impact points, different Contact activities are weighted based on their significance within your community. For example, a LinkedIn comment may have a higher weight for Impact points compared to a LinkedIn reaction.
Common Room provides you with default calculations for Impact points based on our assessment of a variety of communities and signals. Customers on our Teams and Enterprise plans can partner with the Common Room team to customize specific Impact point weights.
For example, a support community may highly value responses from Contacts. In this case, if you're on a Team or Enterprise plan you can request that we increase the weight of the non-self-reply Impact point value to a value higher than zero to better reflect the impact of those interactions.
Signal | Activity | Default weights |
---|---|---|
Bevy | Joined a chapter | 2 |
Bevy | Team joined a chapter | 10 |
Bevy | Checked into an event | 10 |
Bevy | Registered for an event | 6 |
Bevy | Hosted an event | 10 |
Common Room | Notes | 0 |
Customer Users | Product Usage Data Imports | 0 |
Dev.to | Posts | 4 |
Dev.to | Comments | 3 |
Dev.to | Views | 0 |
Discord | Message | 6 |
Discord | Reply | 5 |
Discord | Non-self replies | 0 |
Discord | Reaction | 2 |
Discourse | Topic | 2 |
Discourse | Reply | 4 |
Discourse | Non-self reply | 3 |
GitHub | Stars | 1 |
GitHub | Pull Request (PR) submitted | 10 |
GitHub | Pull Request (PR) merged | 8 |
GitHub | Submitted Issue | 10 |
GitHub | Commits merged | 6 |
GitHub | Pull Request (PR) closed | 0 |
GitHub | Repos forked | 10 |
GitHub | Discussions started | 8 |
GitHub | Discussion replies | 3 |
GitHub | Discussion answered | 4 |
GitHub | Pull Request (PR) comments | 4 |
GitHub | Issue comments | 4 |
Google Sheet | Activities (any) | 3 |
HubSpot | Meetings attended | 0 |
HubSpot | Marketing email received | 0 |
HubSpot | Forms submitted | 0 |
HubSpot | Email sent | 0 |
HubSpot | Email received | 0 |
inSided | Conversations | 10 |
inSided | Ideas | 10 |
inSided | Questions | 10 |
inSided | Articles | 10 |
inSided | Replies | 8 |
inSided | Answers | 8 |
inSided | Non-self replies | 0 |
inSided | Product Updates | 0 |
Intercom | Replies | 4 |
Intercom | Messages | 2 |
Khoros | Questions | 10 |
Khoros | Replies | 8 |
Khoros | Ideas | 10 |
Khoros | Discussions | 10 |
Khoros | Articles | 10 |
Khoros | Answers | 8 |
Khoros | Non-self replies | 0 |
Khoros | Blogs | 10 |
Khoros | Forums | 10 |
LinkedIn | Posts | 8 |
LinkedIn | Comments / replies | 6 |
LinkedIn | Reactions | 2 |
Medium | Posts | 8 |
Medium | Group joins | 2 |
Medium | Event registrations | 6 |
Medium | Event attends | 10 |
Reddit | Posts | 8 |
Reddit | Comments | 3 |
Reddit | Comments left on posts by the Contact | 0 |
Salesforce Experience Cloud | Posts | 2 |
Salesforce Experience Cloud | Best Answers | 2 |
Salesforce Experience Cloud | Comments | 1 |
Salesforce Experience Cloud | Non-self replies | 0 |
Shopify | Orders | 6 |
Skilljar | Courses enrolled | 2 |
Skilljar | Courses completed | 5 |
Slack | Posts | 8 |
Slack | Replies | 6 |
Slack | Non-self replies | 0 |
Slack | Reactions | 2 |
StackOverflow | Questions | 8 |
StackOverflow | Answers | 6 |
StackOverflow | Comments | 5 |
Twitter | Tweet | 4 |
Twitter | Retweet | 2 |
Twitter | Replies | 3 |
Twitter | Follows | 1 |
Twitter | Quotes | 4 |
Youtube | Videos uploaded | 4 |
Youtube | Comments added | 2 |
Manual Entry / API / Zapier / CSV | Advisory board joins | 6 |
Manual Entry / API / Zapier / CSV | Answered calls | 1 |
Manual Entry / API / Zapier / CSV | Articles | 6 |
Manual Entry / API / Zapier / CSV | Tags or Badges received | 2 |
Manual Entry / API / Zapier / CSV | Call-ins | 2 |
Manual Entry / API / Zapier / CSV | Unanswered calls | 0 |
Manual Entry / API / Zapier / CSV | Case studies | 6 |
Manual Entry / API / Zapier / CSV | Applied for Champion Program | 6 |
Manual Entry / API / Zapier / CSV | Enrolled in Champion Program | 5 |
Manual Entry / API / Zapier / CSV | Graduated from Champion Program | 0 |
Manual Entry / API / Zapier / CSV | Comments | 3 |
Manual Entry / API / Zapier / CSV | Commits merged | 4 |
Manual Entry / API / Zapier / CSV | Deals closed | 6 |
Manual Entry / API / Zapier / CSV | Deals created | 4 |
Manual Entry / API / Zapier / CSV | Discovery calls attended | 6 |
Manual Entry / API / Zapier / CSV | Early access program participants | 8 |
Manual Entry / API / Zapier / CSV | Early access program requests | 6 |
Manual Entry / API / Zapier / CSV | Emails received | 1 |
Manual Entry / API / Zapier / CSV | Emails sent | 1 |
Manual Entry / API / Zapier / CSV | Gatherings attended | 4 |
Manual Entry / API / Zapier / CSV | Gatherings hosted | 6 |
Manual Entry / API / Zapier / CSV | Events registered | 2 |
Manual Entry / API / Zapier / CSV | Feature requests submitted | 6 |
Manual Entry / API / Zapier / CSV | Gifts received | 4 |
Manual Entry / API / Zapier / CSV | Gifts sent | 4 |
Manual Entry / API / Zapier / CSV | Group chats started | 3 |
Manual Entry / API / Zapier / CSV | Group joins | 1 |
Manual Entry / API / Zapier / CSV | Ideas | 4 |
Manual Entry / API / Zapier / CSV | Issues commented | 2 |
Manual Entry / API / Zapier / CSV | Issues created | 4 |
Manual Entry / API / Zapier / CSV | Issues updated | 2 |
Manual Entry / API / Zapier / CSV | LinkedIn messages received | 1 |
Manual Entry / API / Zapier / CSV | LinkedIn messages sent | 1 |
Manual Entry / API / Zapier / CSV | Links | 2 |
Manual Entry / API / Zapier / CSV | Meetings accepted | 2 |
Manual Entry / API / Zapier / CSV | Meetings attended | 4 |
Manual Entry / API / Zapier / CSV | Meetings booked | 2 |
Manual Entry / API / Zapier / CSV | Meetings hosted | 4 |
Manual Entry / API / Zapier / CSV | Newsletter subscribed | 1 |
Manual Entry / API / Zapier / CSV | Other | 4 |
Manual Entry / API / Zapier / CSV | Photos uploaded | 4 |
Manual Entry / API / Zapier / CSV | Posts | 4 |
Manual Entry / API / Zapier / CSV | Power-user identified | 6 |
Manual Entry / API / Zapier / CSV | Presentation | 6 |
Manual Entry / API / Zapier / CSV | Product feedback provided | 6 |
Manual Entry / API / Zapier / CSV | Product signups | 10 |
Manual Entry / API / Zapier / CSV | Pull requests created | 4 |
Manual Entry / API / Zapier / CSV | Pull requests merged | 2 |
Manual Entry / API / Zapier / CSV | Reactions | 2 |
Manual Entry / API / Zapier / CSV | Referrals | 6 |
Manual Entry / API / Zapier / CSV | Comments or replies | 1 |
Manual Entry / API / Zapier / CSV | Rewards declined | 0 |
Manual Entry / API / Zapier / CSV | Rewards eligible for | 2 |
Manual Entry / API / Zapier / CSV | Rewards redeemed | 4 |
Manual Entry / API / Zapier / CSV | Roadmap call attended | 8 |
Manual Entry / API / Zapier / CSV | SMSes received | 1 |
Manual Entry / API / Zapier / CSV | SMSes sent | 1 |
Manual Entry / API / Zapier / CSV | Event speaker registrations | 10 |
Manual Entry / API / Zapier / CSV | Sticker orders | 3 |
Manual Entry / API / Zapier / CSV | Stickers received | 2 |
Manual Entry / API / Zapier / CSV | Sticker requests | 2 |
Manual Entry / API / Zapier / CSV | Surveys answered | 2 |
Manual Entry / API / Zapier / CSV | Surveys received | 2 |
Manual Entry / API / Zapier / CSV | Swag orders | 5 |
Manual Entry / API / Zapier / CSV | Swag received | 2 |
Manual Entry / API / Zapier / CSV | Swag requests | 4 |
Manual Entry / API / Zapier / CSV | Media tags | 2 |
Manual Entry / API / Zapier / CSV | Activities | 0 |
Manual Entry / API / Zapier / CSV | Training completions | 5 |
Manual Entry / API / Zapier / CSV | Training enrolls | 2 |
Manual Entry / API / Zapier / CSV | Training creations | 6 |
Manual Entry / API / Zapier / CSV | Training starts | 4 |
Manual Entry / API / Zapier / CSV | Transactions completed | 4 |
Manual Entry / API / Zapier / CSV | Videos uploaded | 4 |
Manual Entry / API / Zapier / CSV | Webinars attended | 4 |
Manual Entry / API / Zapier / CSV | Webinars hosted | 6 |
Manual Entry / API / Zapier / CSV | Webinar presentations | 6 |
Manual Entry / API / Zapier / CSV | Webinars registered | 2 |
Manual Entry / API / Zapier / CSV | WhatsApp messages received | 1 |
Manual Entry / API / Zapier / CSV | WhatsApp messages sent | 1 |
Non-self replies are when a Contact replies to posts that are not their own post, and are a subset of replies in general. By default, non-self replies receive 0 extra points in weighting.
Activities from business integration signals such as HubSpot are weighted as 0 by default since these interactions are typically outside the immediate context of the community.
When there are multiple instances of the same signal (e.g. different Slack instances, different CSV uploads), each instance of the signal can have different weights applied to the different activity types. For example, if a Common Room is connected to Slack instance A and Slack instance B, impact point weights may differ between posts from Slack instance A vs. Slack instance B.
Impact points can be used to identify impactful Contacts who you can potentially recruit to your champions program.
You can use the Contacts page to identify candidates to recruit into your champions program:
Impact points can also be used to identify and recognize your most impactful Contacts. For example, it's common for communities to run programs to recognize a Contact of the Month or champion of the Month.
You can use the Contacts page to identify impactful community Contacts to recognize:
You can use Impact points to identify potential champions within an account or organization. Product champions within an organization can help others in the same organization get value from your product, which in turn increases your product's adoption and stickiness within the account.
It depends. In Contacts, impact points are calculated by using both the selected time period and any sources selected. In Organizations, it only depends on the selected time period.
Impact points don't decrease with certain actions. You can see a snapshot of a Contact or organization's impact points if you set a date window in your filters, which might show a lower score than the most recent data.
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